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Imperial Wins Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Imperial Wins Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any applicable policies and game-specific rules.
Imperial Wins Casino holds a gaming licence issued by the Government of Curaçao (CGA), licence reference OGL/2024/284/0863, and operates under AML and KYC compliance policies.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and Imperial Wins Casino in relation to your use of the website, account services, games, promotions and other features made available online. The terms apply whether you browse the website, register an account, make a deposit, participate in a game or use another service provided through the website.
You should read these terms before using the website. If you do not agree with any part of them, you must not access or use the website. By continuing to use Imperial Wins Casino, you acknowledge that you have had a reasonable opportunity to review the terms and accept them as they apply from time to time.
You must use the website only for lawful purposes and in accordance with these terms. Access may be restricted in some locations or for some users. You are responsible for checking whether online gambling is lawful where you live and for complying with all laws that apply to you.
Eligibility
You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. You must not use the website if gambling is prohibited for you by law, by a court order, by a self-exclusion arrangement or by another restriction that applies to your circumstances.
Imperial Wins Casino may ask for information or documents to verify your age, identity, location, payment method or source of funds. You must provide information that is complete, accurate and current. If requested information is not provided, cannot be verified or appears inconsistent, access to the account or related transactions may be delayed, restricted or suspended.
Changes to these terms
These terms may be updated when necessary, including to reflect changes to the website, games, business practices, technology or legal requirements. The latest version will apply from the date it is published or otherwise made available, unless a different effective date is stated. You should review this page regularly. If you continue to use the website after an update, that use will generally indicate acceptance of the revised terms.
2. Accounts, security and fair use
Where an account is required, you may create and use only one personal account unless Imperial Wins Casino expressly allows otherwise. An account must be registered in your own name and must not be opened on behalf of another person. You must not sell, transfer, lend or otherwise provide access to your account to another person.
You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your password or account has been accessed without permission, you should stop using the account and notify the relevant support channel available on the website as soon as possible. You should use a strong, unique password and take reasonable steps to protect your device and connection.
The information you provide during registration and verification must not be false, misleading, incomplete or supplied for an improper purpose. You must update information when it changes. Imperial Wins Casino may use verification procedures designed to prevent fraud, underage gambling, money laundering, multiple-account activity and other prohibited conduct.
Prohibited conduct
- Using another person's account, payment method or identity without proper authorisation.
- Creating or controlling multiple accounts in breach of the applicable rules.
- Attempting to manipulate a game, promotion, payment process, technical feature or result.
- Using software, devices, scripts, bots or other tools intended to obtain an unfair advantage.
- Exploiting an error, defect, vulnerability or display issue on the website.
- Using the website for fraud, money laundering, unlawful wagering, chargeback abuse or any other illegal purpose.
- Interfering with the operation, security or availability of the website or its related systems.
If Imperial Wins Casino reasonably suspects a breach of these terms or unlawful activity, it may investigate and take proportionate action. This may include limiting functionality, declining transactions, withholding access to a game or promotion, suspending an account or closing an account. Any action will be taken subject to applicable law and relevant regulatory or operational requirements.
3. Deposits, games and withdrawals
Deposits must be made using a payment method that you are authorised to use. Payment options, processing arrangements, minimum or maximum amounts and any applicable fees may vary and will be shown where relevant. You should check the details presented before confirming a transaction. A deposit is not a loan or a guarantee of winnings, and you should only deposit money that you can afford to lose.
Funds in an account may be used only for permitted gambling activity and other authorised purposes. You must not use the account as a bank account, payment facility or method for transferring funds to another person. Imperial Wins Casino may carry out checks before accepting or returning funds where this is required for security, compliance or responsible gambling reasons.
Games are governed by their displayed rules, instructions and any specific conditions shown before or during play. You are responsible for checking the relevant rules before participating. Unless a technical issue, system error or other exceptional circumstance applies, results recorded by the website will be treated as the final record of play.
If a game is interrupted by a connection problem, device failure, software issue or other event outside reasonable control, the outcome will be handled in accordance with the applicable game rules and operational procedures. You should avoid repeatedly submitting the same action if the website does not immediately respond, as this may result in duplicate activity.
Withdrawals and transaction checks
Withdrawal requests may be subject to account verification, transaction monitoring, payment-provider checks and any applicable conditions displayed on the website. Funds may be returned only to an eligible payment method or through another permitted method. The name on the payment method may need to match the verified account holder.
Processing times can vary because of verification, payment networks, weekends, public holidays, financial institutions and other external factors. Imperial Wins Casino does not guarantee a particular processing time unless a specific written term states otherwise. You are responsible for ensuring that your payment details are accurate.
If a transaction is made in error, is duplicated, is reversed or appears to result from unauthorised activity, you should notify Imperial Wins Casino promptly. The website may correct obvious errors, reverse invalid transactions or take other appropriate steps in accordance with applicable law.
4. Promotions, privacy, responsible gambling and liability
Promotions and bonuses
Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or play requirements, permitted payment methods and any restrictions that apply. You should read the full offer terms before participating. If promotional terms conflict with these general terms, the specific promotion terms will apply only to the extent of that conflict.
Imperial Wins Casino may withdraw, amend or cancel an offer where permitted, including where an offer has been displayed incorrectly, has expired, is no longer commercially available or has been used in breach of its terms. A person must not claim an offer through deception, multiple accounts or any other improper method.
Privacy and communications
Personal information is handled in accordance with the applicable privacy policy and privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, maintain security, meet legal obligations, manage responsible gambling controls and improve the website. You should review the privacy policy to understand how information is collected, used, stored and disclosed.
By registering or using the website, you may receive service messages relating to your account, transactions, security, legal updates or responsible gambling. Marketing communications may be subject to your preferences and applicable consent requirements. You can use the available settings or instructions to manage optional communications.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of your time and spending, and never chase losses. Do not gamble when you are distressed, affected by alcohol or drugs, or under pressure from other people.
- Use available deposit, time or session controls where they are offered.
- Take regular breaks and stop playing when your planned budget or time has been reached.
- Ask for an account restriction, cooling-off period or self-exclusion if gambling is becoming difficult to control.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- Do not allow another person to use your account or encourage someone to gamble beyond their means.
Website availability and liability
The website may occasionally be unavailable, delayed or affected by maintenance, telecommunications problems, software faults or events outside reasonable control. Imperial Wins Casino will take reasonable steps to maintain the website, but does not promise that it will always be uninterrupted, error-free or available on every device or network.
To the extent permitted by law, Imperial Wins Casino is not responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, unauthorised access resulting from your actions, interruption of your internet connection, or use of the website in breach of these terms. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under applicable Australian law.
Governing law and support
These terms are intended to operate consistently with applicable Australian laws and other laws that apply to the services and the person using them. Any dispute should first be raised through the support process made available on the website so it can be reviewed and resolved where possible.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These terms, together with the policies and specific conditions referred to on the website, represent the rules that apply to your use of Imperial Wins Casino.