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Privacy Policy
This Privacy Policy explains how Imperial Wins Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand how personal information is handled and what choices may be available. By using the website, you should read this policy together with the applicable terms and conditions and any notices shown during registration or when a particular service is used.
Imperial Wins Casino holds a gaming licence issued by the Government of Curaçao (CGA), licence reference OGL/2024/284/0863, and operates under AML and KYC compliance policies.
Information we may collect
Imperial Wins Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website and services are used, the account features accessed and the checks that may be required. Some information is provided directly by a player, while other information may be collected automatically when the website or account is used.
Account and identity information
- Name, date of birth, residential or contact details and other registration information.
- Login details, account preferences, communications and information supplied when requesting help.
- Information needed to confirm eligibility, identity, age or location where such checks are required.
Verification, payment and transaction information
- Identity or verification documents and information contained in those documents when a verification check is required.
- Payment-related information, transaction records, deposits, withdrawals, wagers and other account activity.
- Information connected with fraud prevention, financial crime checks, unusual activity reviews or responsible gambling processes.
Technical and usage information
- Device type, operating system, browser, language, approximate location, IP address and similar technical information.
- Website activity, pages visited, session information, referral details and interactions with account features.
- Cookie identifiers and related data used to remember preferences, operate the website, improve performance and understand general usage.
Players should provide information that is accurate and kept up to date. If information is incomplete, inaccurate or cannot be verified, access to some features may be delayed, limited or unavailable. Players should not provide another person’s information unless they have permission and there is a valid reason to do so.
How and why information is used
Personal information may be used only for appropriate business, service, security and legal purposes connected with the website and casino services. The purposes may include the following:
- Creating, operating and maintaining a player account.
- Processing account activity, payments, transactions, withdrawals and related records.
- Confirming identity, age, eligibility and account ownership.
- Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
- Providing customer support, responding to questions and investigating complaints or technical issues.
- Personalising account settings and remembering preferences.
- Monitoring website performance, detecting errors and improving services and user experience.
- Sending service messages about accounts, transactions, security, changes to services or this policy.
- Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
- Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
- Protecting the website, players, service providers and the public from misuse, fraud, security threats or other unlawful activity.
Where information is used for marketing, players may be able to withdraw consent or unsubscribe from promotional communications. Choosing not to receive marketing does not stop essential service communications, such as account, security or transaction messages. Information may also be combined from different interactions with the website where this is reasonably necessary for the purposes described in this policy.
Sharing information
Information may be shared with service providers and business partners that help operate the website, process payments, provide technical services, host systems, support verification, prevent fraud, deliver communications or provide customer support. Information may also be disclosed where necessary to meet a legal obligation, respond to a lawful request, protect rights or safety, investigate suspected misuse, or support a business transaction. These parties should receive information only as reasonably needed for their role and may be required to protect it.
Information may be processed or stored in Australia or another country, depending on the systems and service providers used. Where information is handled outside Australia, reasonable steps should be taken to protect it in accordance with applicable privacy requirements. No online transmission or storage method can be guaranteed to be completely secure, but appropriate technical and organisational measures are used to reduce risks.
Cookies, storage and retention
The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device that can help the website remember a session, maintain account functions, protect security, measure performance and understand how pages are used. Some cookies may be necessary for core services, while others may support preferences, analytics or marketing activities.
Players can manage, restrict or delete cookies through their browser settings. Blocking or deleting certain cookies may affect how the website works, and some account or security features may not function properly without necessary cookies. Browser settings may also provide options to notify a player when cookies are being used.
Keeping information
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be retained for a period required by law, even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to technical, legal and operational requirements.
Closing an account does not necessarily result in the immediate deletion of every record. Information may need to be retained to complete outstanding matters, prevent repeat fraud or misuse, resolve disputes, demonstrate compliance or meet record-keeping obligations. When information is retained, access and use should remain limited to the purposes for which it is required.
Your privacy rights and how to contact us
Depending on applicable privacy requirements and the circumstances of a request, players may have rights relating to their personal information. These may include asking whether information is held, requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where appropriate, and withdrawing consent to marketing communications. A request may be subject to identity checks and to exceptions that apply under privacy or other relevant requirements.
Making a data request
To exercise a privacy right or ask a question about how information is handled, contact support@imperialwinscasino.win. Please explain the request clearly and include enough information to help locate the relevant account or records. For security, additional information may be requested to confirm identity before a request is completed. Do not send payment passwords or other unnecessary sensitive information by email.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask for inaccurate, outdated or incomplete information to be updated.
- Deletion: ask for personal information to be removed where there is no continuing legal, security or operational reason to retain it.
- Marketing consent: withdraw consent to promotional messages or use the available unsubscribe option in a marketing communication.
A request to delete information or withdraw marketing consent does not necessarily affect information that must be retained, account records needed for legal or security purposes, or communications required to administer an account. Players may also be able to adjust device, browser or account settings to control certain data uses.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website, with the effective date or other notice shown where appropriate. Players should review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.