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Betting Rules

These Betting Rules explain the general conditions that apply when you place bets or participate in games through Imperial Wins Casino. They are intended to help you understand how wagers are accepted, recorded, settled and reviewed. Please read these rules together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information before using any betting or gaming service.

Imperial Wins Casino holds a gaming licence issued by the Government of Curaçao (CGA), licence reference OGL/2024/284/0863, and operates under AML and KYC compliance policies.

1. General betting conditions

By placing a bet with Imperial Wins Casino, you confirm that you have read and accepted the applicable rules and understand that betting involves financial risk. These rules apply to wagers made through the website, mobile services or any other approved channel made available to you. Additional rules may apply to a particular game, market, promotion or betting product. Where a specific game rule conflicts with a general rule, the specific rule will generally apply to that game or market.

You must be legally entitled to use the relevant service in the place where you are located. You must also meet any applicable age, identity and account requirements. You are responsible for ensuring that betting is permitted under the laws that apply to you. Imperial Wins Casino may restrict access where a service is not available, where legal requirements apply, or where account information cannot be verified.

  • You must use your own account and provide information that is accurate, complete and current.
  • You must keep your login details secure and must not allow another person to use your account.
  • A bet must be placed through the available betting interface and must be confirmed before it can be considered accepted.
  • You should check the selection, odds, stake, potential return and other details before confirming a bet.
  • You must not place bets using funds that you cannot afford to lose.
  • You must not use the service for unlawful activity, fraud, manipulation or any other prohibited purpose.

Imperial Wins Casino may conduct checks relating to identity, age, payment methods, account ownership, source of funds, responsible gambling and the prevention of fraud or other prohibited conduct. These checks may take place before or after a bet is placed. You may be asked to provide documents or information, and some account functions may be limited while checks are in progress.

2. Placing, accepting and recording bets

A bet is not accepted until it has been received and recorded by Imperial Wins Casino’s systems. A message, screen or account record confirming a bet will normally indicate that the wager has been registered. A bet that remains pending, fails to receive confirmation or is interrupted before registration should not be treated as accepted. If you are unsure whether a bet was placed, check your account history before attempting to place it again.

The displayed odds, prices, lines, game information and market availability may change before a bet is confirmed. The terms shown at the time of acceptance will generally apply to an accepted wager. Technical delays, communication failures, system errors or incorrect displays may affect the information shown to you. Imperial Wins Casino may review and correct a bet where there is an obvious or material error, subject to applicable rules and law.

Bet limits and account controls

Minimum and maximum stakes, maximum returns, market limits and other restrictions may apply. These limits can vary according to the game, product, account, payment method, jurisdiction or other relevant circumstances. A bet may be refused, reduced, restricted or cancelled where a limit applies or where the wager cannot be accepted under the applicable rules. Any limit shown before confirmation should be reviewed carefully.

Multiple accounts and linked activity

You must not open or operate multiple accounts where this is prohibited by the Terms and Conditions. Accounts may be reviewed together where they appear to be linked through common details, devices, payment methods, household information or betting activity. Imperial Wins Casino may take appropriate action where it identifies duplicate accounts, misleading information, coordinated activity or an attempt to avoid account restrictions.

Prohibited conduct

  • Using another person’s account, identity or payment method without proper authority.
  • Trying to manipulate a game, market, outcome, promotion or account process.
  • Using software, automated tools, bots or other methods that interfere with normal service operation.
  • Exploiting a technical fault, pricing error, game error or security weakness.
  • Providing false, misleading or incomplete information during registration or verification.
  • Using the service in connection with money laundering, fraud or any other unlawful conduct.

3. Results, settlement and corrections

Bets are settled using the official result or outcome relevant to the applicable game or market. The settlement process may consider the published rules for that product, the result supplied by an approved results source, and any rules dealing with delays, abandoned events, void outcomes or incomplete play. The outcome displayed in your account or betting history is the record you should use when checking a settled wager.

If a result is changed, withdrawn or found to have been recorded incorrectly, Imperial Wins Casino may correct the settlement in accordance with the applicable rules. This can include correcting an error that caused a wager to be settled incorrectly, adjusting an account balance or voiding a bet that could not be validly settled. Corrections may be made after the initial result has been displayed.

Voided, cancelled or interrupted bets

A bet may be voided or cancelled where the relevant game or event does not take place, cannot be completed, is materially changed, is affected by a technical issue, or cannot be settled reliably. The treatment of related bets, combinations or linked markets may depend on the specific product rules. Where a bet is voided, the stake will generally be handled according to the applicable rules rather than being treated as a winning or losing result.

A completed bet cannot normally be changed simply because you have changed your mind, selected the wrong option or no longer want the wager. If a cash-out, cancellation or other early settlement feature is offered, it is subject to availability, confirmation and the conditions shown at the time. A request is not effective unless the system confirms that it has been completed.

Disputes and account history

If you believe a bet has been recorded or settled incorrectly, review the bet details in your account and raise the issue through the available support process as soon as possible. Include the relevant date, game or market, stake, selection and transaction reference where available. Imperial Wins Casino may review system records, transaction logs, game information and other relevant evidence when considering a dispute. System records will generally be treated as the primary record of betting activity, subject to applicable law.

4. Payments, security and responsible betting

Only approved payment methods and funds credited to your account may be used for betting. Deposits, withdrawals and account balances may be subject to verification, processing requirements, transaction limits and the applicable Terms and Conditions. A deposit does not guarantee that a withdrawal will be available immediately, particularly where identity, payment ownership or responsible gambling checks are required.

You should notify Imperial Wins Casino promptly if you identify an unauthorised transaction, suspicious activity or a security concern involving your account. Do not share passwords, one-time codes or other security information. Imperial Wins Casino may suspend or restrict an account while investigating a suspected security issue, payment dispute, breach of these rules or other risk.

Play within your limits

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid increasing your stake to chase a loss. Take regular breaks and do not bet when affected by alcohol, stress, tiredness or other circumstances that may affect your judgement. You can use available account tools and support options to set limits, take a break or request account closure.

  • Only bet what you can comfortably afford to lose.
  • Keep track of your deposits, stakes, wins and losses.
  • Do not borrow money or sell possessions to fund betting.
  • Do not ask another person to place bets for you or use your account.
  • Seek independent help if betting is affecting your finances, relationships, work or wellbeing.
  • Contact the available support channel if you want information about account restrictions or responsible gambling tools.

These Betting Rules may be updated from time to time to reflect changes to services, products, technology, legal requirements or operational practices. The current version published on the website applies to future use of the service unless a different approach is required by law. If you have a question about a particular bet, read the relevant product rules and contact Imperial Wins Casino through the support options available on the website.